2024 Core Forum

Following a period of disruption, library leaders need to realign service offerings with current organizational priorities and resources. In this interactive session, we will introduce a new model that we designed and applied at our large research library to redefine, reevaluate, and right-size research service offerings to better align with current staffing levels and support work-life balance for staff. Our model includes: (1) a rubric designed to aid in the evaluation of service offerings against available resources and campus needs; (2) a reusable checklist to support the sunsetting of services; and (3) a service template to clarify ongoing services for internal and external audiences. In our session, participants will use our model to engage in hands-on learning as they assess the sustainability and resource levels of the service offerings at their own institution. They will be positioned to identify potential service changes to align internal and external communication strategies for supported change. We will also infuse our session with change management practices that center people and support them as individuals in these change processes.