Budget issues and the changing needs of students and faculty on college campuses are forcing libraries nationwide to rethink the support they provide for the campus community. In this presentation, we'll look at the process of leading a group of librarians through assessment and potential changes to a liaison program at a large R1 academic library. This will include the planning and information gathering before the assessment began, strategies for managing the emotions and worries of large scale change and a look to what the future of library support for academic departments on campus holds.
